RCI (formerly, Group RCI; formerly Resort Condominiums International) is a division of the firm Wyndham Worldwide (spin-off from Cendant).
Founded in 1974 by Jon and Christel DeHaan, it has grown to become one of the larger brokers of timeshare trades and has evolved from that into travel clubs. RCI has over 6,300 affiliated resorts in over 100 countries around the world. Its membership base is approximately 3.8 million members worldwide.
Corporate structure
RCI's CEO and president is Gordon Gurnik. RCI's corporate headquarters is in Parsippany, New Jersey. Its North American membership office is in Indianapolis, Indiana, and its European membership office is in Kettering, England, with several satellite servicing offices in places such as Mexico City; Cork, Ireland; Manila, Philippines; Bangalore, India; Singapore; Dubai, United Arab Emirates; and Montevideo, Uruguay.
Currently, RCI's biggest competitor in the timeshare market are Dial An Exchange (DAELive) and Interval International.
In July 2007, RCI was merged with Holiday Cottages Group, another of Wyndham Worldwide's subsidiaries. The two would still retain their individual names but operate under the parent name GroupRCI until 2010, when the two companies changed the name to Wyndham Exchange and Rentals.
Resort Exchange Video
Business model
RCI is a timeshare exchange provider. It does not develop or sell timeshares, rather a customer who buys a timeshare with an RCI-affiliated developer has the option to become a paid member of RCI. Such membership entitles the individual to exchange their timeshare with other members. RCI facilitates and fulfills the exchange. In addition, Wyndham Worldwide develops and sells timeshares around US which are listed in RCI's resort directory.
RCI has resort affiliates in over 100 countries around the world on every continent. The company recently announced a few relationships with the Huangshan Grandview Resorts Hotel in Huangshan, China.
Litigation
A class action lawsuit against RCI was pursued by Green Welling LLP on behalf of RCI Weeks Program members in New Jersey of 2006. The Plaintiff alleged that RCI actually rents out the most desirable and highly demanded vacation weeks from the spacebank, thus depleting the most desirable options available to Weeks Program members who seek exchanges. The lawsuit was settled in favor of the plaintiff. Benefits for RCI members would have begun on January 11, 2010 but one or more appeals of the entry of the final judgment were filed. Thus the Effective Date began July 28, 2010 when all appeals were resolved.
In 2012, RCI, whilst not admitting any wrong-doing, settled the class action concerning its time-share renting tactics in favour of claimants in the US and agreed to compensate those who had suffered.
Philanthropy
RCI co-founder Christel DeHaan has opened five schools -- known as Christel House -- in Bangalore, India; Mexico City, Mexico; Cape Town, South Africa; Caracas, Venezuela; and, Indianapolis, Indiana, USA. The schools are designed to provide an education to poor children around the world.
Awards
- Jeff Parker, on behalf of Group RCI, won the "ACE" employee award in 2007 from the American Resort Development Association.
- In 2013, 2012, 2011, 2010, and 2009, RCI was named one of the Best Places to Work in Indiana by the Indiana Chamber of Commerce.
- In 2009, RCI (Grupo RCI Mexico) was named to the 2009 List of Best Companies to Work for in Latin America.
- In 2009, RCI (Grupo RCI Mexico) was named to the 2009 Best Places to Work for in Mexico.
- Alicia (Agugliaro) Maguire, on behalf of RCI Corporate Communications, won the "ARDY" Award for Public Relations Efforts (RCI Wellness Initiative) in 2005 from the American Resort Development Association. mr. awarded by the regional head of rci for his best achievement
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